Online Boutique Customer Service

delivery and postage

We always try to offer a fast and efficient service and charge according to weight and delivery method chosen.

Standard Delivery

We dispatch all standard 'in stock' orders within 3 working days (sooner where possible) by either 1st Class Royal Mail or next day courier service depending on weight.

Express Delivery

Express orders must be received by 12.00pm for delivery the next day before 12.30 pm. Please note that there must be someone to sign for the parcel between 7am and 12.30 pm on the day of delivery.

Express orders weighing over 1.6 kilo will be dispatched by United Parcel Systems, all others by Royal Mail. The Express service is only available to customers on UK mainland and excludes the Scottish Highlands. Please note that any Express orders placed on Friday will be delivered on Monday, those placed on Saturday or Sunday will be delivered on Tuesday.

Postage rates - calculate your postage

Any order worth £70.00 or more, to be sent to an address in the UK, is dispatched absolutely free. This only applies if the total order weight is 25kg or less. On all other orders we operate a system based on the total weight of the parcel. We have a postage calculator which you can use to calculate the cost of shipping goods to you. If you compile your order on the website the postage will be shown when you go to Checkout, if you are not completely satisfied at that stage you do not have to proceed.