feel fabulous vouchers
how to buy
Vouchers can be purchased by phone using debit or credit cards by calling 020 7499 1198. You are also more than welcome to pop into either one or our salons and make a purchase in person.
If you would prefer you can email us at vouchers@groomlondon.com with your order details and a telephone number for us to call back and take payment details. Please include in your email the treatment or amount; full delivery details including which postage option you would like; and details of any message you would like included (see below).
Vouchers can be purchased for particular treatments or for any amount.
delivery and postage
Groom offers two delivery options to choose between depending on your particular requirements:
For Standard First Class Delivery 1-2 working days should be allowed and a charge of £1.20 will be made.
Special Next Day Delivery is also available but only on all orders placed before 2pm Monday to Friday. This service is charged at £4.90 or £7.20 for a guaranteed Saturday delivery. Vouchers will arrive before 1pm and a signature is required at the destination.
Although we do our very best to ensure all gift vouchers and products reach you as soon as possible, delivery times are dependent on national post and can therefore not be guaranteed.
If you have an urgent need for a voucher to be delivered on the same day we can arrange this within Central London. Please call 020 7499 1198 to speak to a member of the Customer Services Team.
gift wrapping and message
All gift vouchers are presented in a Groom gift box, complete with Groom menu card and compliments slip.
When placing an order please advise us of any message details you would like included in the format: 'To...', 'From...', 'Because...'. If you are having the voucher delivered to yourself we will leave the message details blank for you to fill out.
redeeming gift vouchers
Groom Feel Fabulous Vouchers can be redeemed at either of our Groom salons, irrespective of where they have been purchased. Feel Fabulous Vouchers are only redeemable for treatments and cannot be used for product purchases either online or in store.
In order to redeem a voucher we recommend booking in advance to avoid disappointment, as salons can be busy, especially if booking for peak times. Please inform us of your intention to redeem a voucher when booking an appointment. Please remember that our standard cancellation policy applies.
Gift Certificates are not refundable or returnable and unfortunately cannot be replaced if lost of stolen (damaged vouchers can be used as long as the serial number remains legible). They cannot be used in conjunction with any other offer and are valid for 6 months from the date of purchase.